Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of EzyGo Couriers (Pty) Ltd ("EzyGo", "we", "us", "our") website, web and mobile applications, and courier and delivery services.

We're a Durban-based South African company committed to transparent, reliable last-mile delivery — and these Terms help ensure everyone (senders, receivers, drivers) has a clear understanding. By booking or using our services, you accept these Terms.

You must be 18 years or older and have legal capacity to use our services. When creating an account, you agree to:

• Provide accurate and truthful information
• Keep your login credentials secure
• Notify us immediately of any unauthorized access

We are not responsible for losses resulting from your failure to protect your account credentials.

We offer on-demand and scheduled parcel deliveries. When booking, you confirm that the contents are lawful, accurately described, and that all details provided are correct. We may refuse or inspect any parcel at our discretion.

The following items may not be sent via EzyGo under any circumstances:

• Illegal substances or stolen goods
• Firearms, weapons, or explosives
• Hazardous or dangerous materials
• Live animals
• Perishables (unless pre-agreed in writing)

• A clear price is shown before you confirm your booking (starting at R100 base fee)
• Payment via Ozow, card, or other approved methods — required before or upon service
• We may adjust pricing; changes apply to future bookings only

Risk passes to the recipient (or per your instructions) on delivery. We are not liable for delays caused by traffic, weather, force majeure, incorrect addresses, or recipient absence.

To the extent allowed by the Consumer Protection Act (CPA), our liability is limited to the delivery fee or declared parcel value — whichever is lower. We have no liability for indirect or consequential losses.

Nothing in these Terms limits rights you hold under the CPA or where exclusion is prohibited by law.

You indemnify EzyGo against any claims, losses, or damages arising from unlawful parcel contents, inaccurate information you provide, or your breach of these Terms.

Refunds may be issued for services not rendered, duplicate charges, or errors on our part. Eligible refunds are processed within 7–14 business days.

As a CPA consumer, you have rights to fair terms, advance booking cancellation under section 17 of the CPA, and the ability to raise complaints with the National Consumer Commission.

We prefer to resolve any issues directly and amicably. If a dispute cannot be resolved informally, these Terms are governed by South African law and the courts of South Africa have jurisdiction.

Consumers may also approach the National Consumer Commission for assistance.

We may update these Terms from time to time. Any changes will be posted on this page with a revised "last updated" date. Your continued use of EzyGo after changes are posted constitutes your acceptance of the updated Terms.