Back to Home

Legal

Privacy Policy

When you use EzyGo, you trust us with your personal information. We're committed to keeping that trust through clear, transparent data practices — in line with POPIA and South African law.

Last updated: February 2026
01

What this policy covers

This Privacy Policy explains how EzyGo Couriers (Pty) Ltd ("EzyGo", "we", "us", "our") collects, uses, shares, and protects personal information when you use our website, app, or delivery services. We comply with the Protection of Personal Information Act (POPIA), the Electronic Communications and Transactions Act (ECTA), and other applicable South African laws.

We're proudly based in Durban, KwaZulu-Natal, and built to serve individuals, businesses, and drivers across South Africa with secure, reliable package delivery.

02

Who we are (Responsible Party)

EzyGo Couriers (Pty) Ltd is the Responsible Party under POPIA.

Email: support@ezygo.co.za

Phone: [Insert Phone Number]

Address: [Insert Business Address]

Information Officer: [Insert Name]

03

Personal information we collect

Identity & Contact

  • Full name
  • Email address
  • Phone number
  • Pickup and delivery addresses
  • ID number (for verification when required)

Account & Usage

  • Login credentials (encrypted)
  • Order history & delivery status
  • Payment status & method (we don't store full card details)
  • Technical data (IP address, device, browser, cookies)
04

How we collect and why we use it

We collect information when you create an account, book deliveries, make payments, contact support, or through cookies and analytics.

We use it to:

  • Provide and track your deliveries
  • Process payments and send confirmations and updates
  • Manage accounts and verify users
  • Improve our platform and prevent fraud
  • Comply with legal obligations

Legal bases under POPIA: your consent, contract performance, legal obligations, or our legitimate interests.

05

Who we share it with

  • Assigned drivers (for delivery fulfillment)
  • Payment providers (Ozow, etc.)
  • Hosting, IT, and cloud providers (e.g., AfriHost)
  • Authorities when legally required

We never sell your data. All partners are required to protect it.

06

How we keep it safe

  • Encrypted connections (HTTPS/SSL)
  • Encrypted passwords and secure authentication
  • Role-based access controls
  • Secure cloud hosting

No system is 100% secure, but we take reasonable steps to protect your information.

07

Your rights under POPIA

You have the right to:

  • Access or correct your personal information
  • Request deletion (where legally allowed)
  • Object to or withdraw consent for processing
  • Lodge a complaint with the Information Regulator
08

Other important information

Cookies

We use cookies for sessions, performance, and analytics. You can manage them in your browser settings.

Marketing

We only send marketing with your consent or (for existing customers) unless you opt out. Unsubscribe anytime.

Children

Our services aren't for under-18s without parental consent. We don't knowingly collect minor data.

Data breaches

We'll notify you and the Regulator if required by law and take steps to limit harm.

Cross-border transfers

If data leaves South Africa, we ensure adequate protections or obtain your consent.

Retention

We keep data only as long as needed for services, legal or tax reasons, or disputes — then securely delete or anonymize.

Questions about your privacy?

Contact our Information Officer at any time. We're here to help.

support@ezygo.co.za